Privacy Policy

Last Updated: November 7, 2025

Effective Date: November 7, 2025

Welcome to EXR Games. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By accessing or using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

Personal Information

When you register for our programs or contact us, we may collect personal information including but not limited to: full name, email address, phone number, educational qualification, date of birth, address, and payment information.

Automatically Collected Information

We automatically collect certain information when you visit our website, including IP address, browser type, device information, operating system, referring URLs, and pages visited. We use cookies and similar tracking technologies to collect this data.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to track user activity and hold certain information. This includes session cookies, persistent cookies, and third-party cookies from our advertising partners including Google Ads, Meta Pixel, and other analytics services.

2. How We Use Your Information

Primary Uses

We use the collected information to: provide and maintain our educational services, process registrations and payments, communicate with you about programs and updates, send promotional materials and course information, improve our website and services, analyze usage patterns and trends, and respond to your inquiries and support requests.

Marketing and Advertising

We use your information for targeted advertising and remarketing campaigns through Google Ads, Meta (Facebook/Instagram) Ads, and other advertising platforms. This includes creating custom audiences, tracking conversions, and measuring ad performance. You can opt-out of personalized advertising by adjusting your browser settings or using opt-out tools provided by advertising networks.

3. Third-Party Services and Data Sharing

Google Services

We use Google Analytics to analyze website traffic and Google Ads for advertising. Google may collect data about your visit including device information, location data, and browsing behavior. Google uses this data in accordance with their Privacy Policy. You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Meta Pixel (Facebook/Instagram)

We use Meta Pixel to track conversions, optimize ads, and build targeted audiences. Meta collects information about your device and activity on our website. This data is used in accordance with Meta's Data Policy.

Other Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you, including payment processors, email service providers, hosting providers, and customer support platforms. These providers are contractually obligated to keep your information confidential.

Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4. Cookies and Advertising

Cookie Types

We use the following types of cookies: Essential Cookies (necessary for website functionality), Analytics Cookies (help us understand how visitors interact with our website), Advertising Cookies (used to deliver relevant ads and track ad campaign performance), and Preference Cookies (remember your settings and preferences).

Google Ads Cookies

Google Ads uses cookies to serve ads based on your prior visits to our website. Google's use of advertising cookies enables it and its partners to serve ads based on your visit to our site and/or other sites on the Internet. You may opt out of personalized advertising by visiting Google's Ads Settings.

Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website and your ability to use certain features.

5. Data Security

Security Measures

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes SSL encryption, secure servers, access controls, and regular security assessments.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

6. Your Rights and Choices

Access and Correction

You have the right to access, update, or correct your personal information. You can do this by logging into your account or contacting us directly.

Data Deletion

You can request deletion of your personal information, subject to legal and contractual obligations. We will process your request within a reasonable timeframe.

Opt-Out Rights

You can opt-out of marketing communications by clicking the unsubscribe link in our emails or contacting us. You can also opt-out of personalized advertising through your browser settings or advertising network opt-out tools.

Do Not Track

Our website does not currently respond to Do Not Track (DNT) signals. However, you can control tracking through your browser settings and third-party opt-out mechanisms.

7. Children's Privacy

Our services are intended for individuals aged 16 and above. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will delete such information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to such transfers. We ensure appropriate safeguards are in place to protect your information.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new policy on our website with an updated 'Last Updated' date. Your continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at: Email: info@exrgames.com, Phone: +91 999 510 6688, Address: 2nd Floor, AAK Mall, Naduvilangadi, Tirur, Kerala 676107, India. We will respond to your inquiry within a reasonable timeframe.

Need Help?

If you have any questions or concerns about our privacy practices, we're here to help.